Have a question, or want an update on your order?
Please fill out the form below. We're always happy to help!
we respond to most emails within a business day or two, but if you don't get a response from us, please check your spam bin!
In the meantime, you might find the answer to your question on our FAQ Help Center.
Support Email: support@getnovelle.com
Please note that as stated on purchase receipts as well as checkout process it takes around 1 - 2 weeks for the item delivery in USA and 2-4 weeks in other countries (Factors such as weather, holidays & customs inspections may have a further impact on the delivery time).
If your item does not deliver by a maximum of 4 weeks in USA & 6 weeks in other countries then please contact us & we will send your items once again without any charge to you.